Last Updated: August 30, 2026

At SmokeZone.ae, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, contacting our customer support team, or interacting with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

By using SmokeZone.ae, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information.

Personal Information

When you create an account, place an order, contact us, or request support, we may collect:

• Full name
• Phone number
• Email address
• Billing address
• Delivery address
• City and location information
• Order details
• Payment-related information
• Communication preferences
• Information provided during customer support interactions

Age and Identity Verification Information

Because some products available through SmokeZone.ae may be subject to age restrictions, we may request information or documentation necessary to verify that a customer meets applicable legal requirements.

Where verification is required, we will use the information only for legitimate purposes such as age verification, order processing, fraud prevention, security, and legal compliance.

Technical Information

When you visit our website, certain technical information may automatically be collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Referring website
• Date and time of visits
• Approximate location information
• Website interaction and usage information

This information helps us maintain website security, improve performance, and understand how visitors use our website.

2. How We Use Your Information

We may use your information for the following purposes:

• Processing and fulfilling orders
• Confirming orders and deliveries
• Contacting you regarding your order
• Providing customer support
• Verifying age or eligibility where required
• Processing payments
• Preventing fraud and unauthorized transactions
• Improving our products and services
• Improving website functionality and user experience
• Maintaining website security
• Responding to inquiries and complaints
• Sending important service-related communications
• Managing customer accounts
• Complying with applicable laws and regulations
• Protecting our legal rights and business interests

We will only use personal information for legitimate and appropriate purposes.

3. Order and Delivery Information

When you place an order through SmokeZone.ae, we need certain information to process and deliver your purchase.

This may include your:

• Name
• Phone number
• Delivery address
• Order information
• Payment status
• Delivery instructions

We may share necessary delivery information with authorized courier or delivery partners so that your order can be successfully delivered.

SmokeZone.ae currently provides delivery services within the UAE, and certain orders may require customer verification before delivery.

4. Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method you choose, your payment information may be processed directly by the relevant payment provider.

SmokeZone.ae does not intentionally store complete payment card information such as your full card number, CVV, or PIN unless such storage is specifically required and lawfully supported by the relevant payment system.

Payment providers may have their own privacy policies and security procedures.

5. Cookies and Tracking Technologies

SmokeZone.ae may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Keep products in your shopping cart
• Remember website preferences
• Maintain login sessions
• Understand website traffic
• Improve website performance
• Analyze visitor behavior
• Provide relevant website functionality
• Help protect against fraudulent activity

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

6. Analytics

We may use analytics and similar technologies to understand how visitors use our website.

Analytics information may include:

• Number of visitors
• Traffic sources
• Popular pages
• Device and browser information
• Website interactions
• General geographic information

This information helps us improve website performance, usability, products, and services.

7. Marketing Communications

With your permission, we may use your contact information to send promotional communications, including:

• Special offers
• Product updates
• Discounts
• New product announcements
• Promotional campaigns
• Other marketing communications

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.

Please note that even if you opt out of marketing communications, we may still send essential service-related messages concerning your orders, account, transactions, or important changes to our services.

8. WhatsApp and Telephone Communications

SmokeZone.ae may use telephone calls and messaging services such as WhatsApp to communicate with customers regarding orders, customer support, product inquiries, and other service-related matters.

If you contact us through WhatsApp or telephone, information shared during the communication may be retained as necessary to respond to your request, process an order, provide support, or maintain business records.

Third-party communication platforms may process information according to their own privacy policies.

9. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share necessary information with trusted third parties when required to provide our services, including:

• Payment processors
• Delivery and courier providers
• Website hosting providers
• Website security providers
• Analytics providers
• Technology and IT service providers
• Customer support service providers
• Professional advisers
• Government authorities or law-enforcement agencies where legally required

We only provide information that is reasonably necessary for the relevant purpose.

10. Legal and Regulatory Requirements

We may collect, use, retain, or disclose personal information when reasonably necessary to:

• Comply with applicable UAE laws and regulations
• Respond to lawful requests from government authorities
• Prevent fraud
• Investigate suspected unlawful activity
• Protect customers and our business
• Enforce our Terms & Conditions
• Protect our legal rights
• Comply with court orders or other legal processes

11. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no website, online service, database, or electronic transmission can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials and personal information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The nature of the information
• The purpose for which it was collected
• Customer account status
• Order and transaction requirements
• Legal and regulatory obligations
• Fraud prevention and security requirements
• Resolution of disputes

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

13. Children’s Privacy

SmokeZone.ae is not intended for individuals who are not legally permitted to purchase age-restricted products.

We do not knowingly seek to collect personal information from individuals who are under the applicable legal age for purchasing the products offered through our website.

If we become aware that information has been submitted by an ineligible person, we may take reasonable steps to remove the information and cancel any associated order where appropriate.

14. Third-Party Websites

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

15. Your Privacy Rights

Subject to applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Request information about how your personal information is used.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Raise a privacy-related complaint or concern.

Certain requests may be subject to legal, security, or operational limitations.

We may need to verify your identity before processing a request concerning personal information.

16. Data Transfers

Some of our service providers may operate systems or infrastructure outside the United Arab Emirates.

Where personal information is transferred to or processed in another jurisdiction, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate security measures.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Website functionality
• Technology
• Business operations
• Legal requirements
• Privacy practices

When we make changes, we will update the Last Updated date shown at the top of this page.

We encourage customers to periodically review this Privacy Policy.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Website: SmokeZone.ae

Phone: +971 54 477 7918

Customer Support: Available through the contact options provided on our website.

19. Consent

By using SmokeZone.ae, creating an account, submitting an inquiry, or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will obtain your consent before processing personal information for purposes that require consent under applicable law.

SmokeZone.ae
Your privacy and security are important to us.